Returns & Exchanges

At IP Trading Pty Ltd, we stand behind the quality of our networking and enterprise hardware with a comprehensive returns policy designed to minimize downtime for your business. If your equipment is faulty or does not meet specifications, we offer streamlined replacements or refunds within our standard warranty period.

Return Process

• 1.
  Request Authorization

  Contact our support team with your invoice number and serial number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack the electronic components in their original anti-static packaging and protective foam to prevent transit damage.

• 3.
  Shipping and Tracking

  Affix the RMA label clearly to the outside of the box and ship the item via a trackable courier service to our technical center.

• 4.
  Testing and Resolution

  Our engineers will inspect and test the hardware within 48 hours of receipt to finalize your replacement unit or processed refund.