Frequently Asked Questions
Your guide to shopping with IP Trading Pty Ltd
What kind of hardware do you specialize in?
IP Trading Pty Ltd specializes in high-quality new, used, and refurbished networking equipment, including routers, switches, servers, and telephony hardware from leading global brands.
Do you offer a warranty on refurbished products?
Yes, all our refurbished items undergo rigorous testing and come with a standard 12-month replacement warranty to ensure reliability and peace of mind for your business infrastructure.
What are your shipping options and delivery times?
We offer express domestic shipping across Australia and international freight options. In-stock items are typically dispatched within 24 hours, with delivery times varying based on your location and chosen carrier.
What is your return policy for incorrect orders?
If you receive an incorrect or faulty item, please contact our support team within 7 days of delivery. We will arrange a return authorization and provide a replacement or credit once the item is inspected.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers. Corporate accounts may also apply for credit terms subject to approval.
Can I request a quote for bulk orders?
Absolutely. We provide competitive volume pricing for large-scale deployments and wholesale requirements. Please use our 'Request a Quote' feature or contact our sales team directly for a custom proposal.